Viper Consulting™ for Retail & E-commerce
Bring customers back again and again
Viper Consulting™ builds and runs the system that thanks every buyer, wins back customers who drifted away and promotes your sales and new arrivals.
FREE audit, $0 today, no contract, cancel anytime
What we set up for your store
Built for boutiques, shops and online stores. Done for you, so there's no new software to learn.
Post-purchase thank-you and reviews
Every purchase can trigger a thank-you, a review request and a follow-up offer.
Win-back campaigns
Customers who haven't bought in a while get an automatic invitation to come back.
VIP and loyalty sequences
Reward your best customers with VIP offers and early access.
Seasonal sales and new arrivals
Email and text campaigns, landing pages and social posts for holidays and events.
Text-to-pay
Take deposits and payments for special orders and custom pieces by text.
Multi-store reporting
On Tier 3, compare revenue by store and campaign.
Your automated workflows
Here is exactly what runs in the background for your store, every day, without anyone lifting a finger. Our team builds, tests and launches every workflow for you, then tailors the wording, timing and offers to your business.
- 1
Missed-Call Text Back Every plan
Starts when: A call goes unanswered
Texts the caller back within seconds with your shop link.
- 2
Post-Purchase Thank-You & Review Tier 2+
Starts when: A customer makes a purchase
Sends a thank-you email, a review request a week later and a restock or cross-sell email about 4 weeks later.
- 3
Cart & Quote Follow-Up Tier 2+
Starts when: A cart or quote is sent
Sends a reminder email after 2 hours, a text after 1 day and a last email after 3 days, and stops on purchase.
- 4
Win-Back Campaign Tier 2+
Starts when: A customer hasn't ordered in 60 days
Sends a we-miss-you email with a special offer, a text and a last-call email, and stops on the next purchase.
- 5
VIP Club Welcome Tier 2+
Starts when: A customer joins your VIP club
Sends a VIP welcome email and text and an early-access email 30 days later.
- 6
Referral Reward Tier 2+
Starts when: A customer refers a friend
Thanks them with their reward and gives your team a task to issue the code.
- 7
Seasonal Sale Tier 2+
Starts when: You start a sale
Announces the sale, sends a reminder text and a last-day email, and stops for anyone who buys.
Workflows marked “Every plan” are included from Tier 1. Workflows marked “Tier 2+” are included from Tier 2 (Growth & Automation) and up. Texting starts once the phone carriers approve your business texting registration.
How it works
Get your FREE audit
We review how your business handles calls, leads, follow-up and reviews today, and recommend the right plan.
We build and launch it for you
Our team sets up your CRM, phone and texting, booking, workflows and reviews. Tiers 1 and 2 go live in 2 days, Tiers 3 and 4 in 3 days.
You get more customers
The system replies, reminds, follows up and asks for reviews on its own, and every conversation lands in one simple inbox.
The plan we recommend
Tier 2: Growth & Automation · $597/month
Tier 2 adds post-purchase thank-you and review flows, win-back campaigns, VIP and loyalty sequences, seasonal sales and social posting. Choose Tier 3 when you run more than one store or need revenue reporting by campaign.
Also consider: Tier 3: Scale & AI Enterprise ($997/month). Every plan starts with a 14-day FREE trial, and annual plans save you two months.
See Tier 2 and start FREE Compare plansFrequently asked questions
Can it send thank-you and review requests after every purchase?
Yes. Every purchase can trigger a thank-you, a review request and a follow-up offer, on every plan.
Can we win back customers who haven't bought in a while?
Yes. Tier 2 runs win-back campaigns by email and text, plus VIP and loyalty sequences for your best customers.
Can we promote seasonal sales and new arrivals?
Yes. Tier 2 includes email and text campaigns, landing pages and social posting for holiday sales, new arrivals and in-store events.
Can customers pay by text?
Yes. Every plan includes invoices and text-to-pay, which is handy for special orders, deposits and custom pieces.
We have more than one store. Can we compare them?
Yes. Tier 3 adds multi-location management and revenue reporting by store and campaign.
Which plan do most retailers choose?
Tier 2 (Growth & Automation). Choose Tier 3 for multiple stores or revenue reporting by campaign.
How long does setup take?
Onboarding takes 2 days on Tiers 1 and 2, and 3 days on Tiers 3 and 4, from signup to go-live. Our team builds, tests and launches everything for you.
What does it cost?
Plans start at $297 a month, with a FREE audit, $0 today, no contract, cancel anytime. Every plan starts with a 14-day FREE trial, and annual plans save you two months (up to $3,194 a year). See all plans on our pricing page.
What happens when the FREE trial ends?
When your 14-day trial ends, your one-time setup fee (equal to one month of your plan) and your first month are charged together. After that your plan simply renews monthly. There's no contract, so you can cancel anytime, and if you cancel before the trial ends you pay nothing. Annual plans have no setup fee.
Ready to see it for your store?
Get a FREE audit of your calls, leads and reviews, or start your 14-day FREE trial today. $0 today, no contract, cancel anytime. Questions? Call 1-800-455-5691.
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