Privacy Policy
1. Who we are
Viper Consulting is the business name of Epstein Investment Group LLC ("Viper Consulting", "we", "us"), 2202 18th Street NW #144, Washington, DC 20009, USA. We provide AI integration, CRM software and digital marketing, creative, translation, engineering and related services, including through our family of companies such as Viper Home Services. This policy explains what information we collect, how we use it, who we share it with and how, and how we protect it.
2. Information we collect
Information you give us
- Contact and quote requests: your name, email address, organization, the service you are interested in and the details you write.
- Website chat: the options you pick and the messages and contact details you type into our chat.
- Calls, texts and emails: your phone number, email address and the content of messages you exchange with us, including through our toll-free number 1-800-455-5691.
- Bookings and client onboarding: your name, business name, business address, phone, email, and the information needed to set up and bill the services you buy (payments are handled by our payment processor; we do not store full card numbers).
- Government and teaming inquiries: organization, contact and contract-related information you choose to send.
Information collected automatically
- Technical data such as IP address, browser and device type, pages visited, referring page and date and time of your visit, collected by our hosting provider and privacy-focused, cookie-free web analytics.
Information we process for our clients
When a business uses our CRM software or services, we may store and process information about that business's own customers and leads (such as names, emails, phone numbers and messages) on the business's behalf and under its instructions. That business is responsible for its own privacy notice and for having consent to contact its customers.
3. How we use information
- To answer your questions, prepare quotes and provide the services you ask for.
- To set up, operate, support and bill client accounts.
- To send you the emails and text messages you agreed to receive (see section 4).
- To schedule appointments and send reminders.
- To keep our website and systems secure and prevent fraud and abuse.
- To improve our website and services using aggregate information.
- To meet legal, tax and contracting obligations.
We never sell or rent your personal information.
4. Text messages (SMS)
If you give us your mobile number and agree to receive text messages from Viper Consulting, we will use it to reply to your inquiries and to send appointment reminders, service updates and, if you opted in to them, occasional offers. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. You can also contact us at support@viperconsulting.ai or 1-800-455-5691.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except the messaging providers and carriers that deliver our messages. Consent to receive text messages is not a condition of any purchase.
5. Who we share information with
We share personal information only with service providers that help us run our business, and only as much as they need to do that work:
- CRM and communications platform provider — which hosts our CRM, receives website form and chat submissions and sends our emails and text messages.
- Cloudflare — website hosting, security and cookie-free analytics.
- Google Workspace — business email and documents.
- Stripe — payment processing and subscription billing for clients.
- Telecommunications and email delivery providers — which deliver our calls, texts and emails.
- Professional advisers — such as accountants and lawyers, under duties of confidentiality.
We may also disclose information if required by law or legal process; to protect the rights, property or safety of our clients, users or others; to prevent fraud; or to a successor if our business is merged or sold, under the same protections described here. With your direction, we share project information with our family of companies (such as Viper Home Services) to deliver a service you requested — never for their own marketing.
6. How information is disclosed
Information is passed to our service providers electronically over encrypted connections (HTTPS/TLS), through their secure, authenticated platforms and integrations. Providers process it on our behalf under written terms that require them to protect it and that prohibit using it for their own marketing. We do not send personal information by unencrypted email attachments, and we do not publish it.
7. How we protect information
- Our website is served only over HTTPS with modern TLS encryption.
- Our hosting, CRM and payment providers encrypt data in storage and maintain industry-standard physical, network and access security; card data is handled by Stripe, which is PCI-DSS certified.
- Access to customer information is limited to authorized team members who need it, using password-protected accounts with role-based permissions.
- We collect only the information we need and delete or anonymize it when it is no longer required.
- We review our providers and practices and act promptly on any suspected security issue.
No method of transmission or storage is 100% secure, but we work hard to protect your information and will notify you as required by law if a breach affects it.
8. Cookies
Our website uses cookie-free analytics and only the essential cookies needed for security and site features such as chat. We do not use advertising cookies. You can block cookies in your browser settings; some features may not work without them.
9. How long we keep information
We keep inquiry information for as long as needed to respond and follow up, and client information for the length of the relationship plus the period required for legal, tax and accounting purposes. Clients can ask us to export or delete the data held in their CRM account when their subscription ends.
10. Your choices and rights
You can ask us to tell you what personal information we hold about you, correct it, or delete it, by emailing support@viperconsulting.ai. You can unsubscribe from emails using the link in any email and stop texts by replying STOP. Depending on where you live (for example, Virginia, California or the EU/UK), you may have additional rights under local law, and we will honor them. We will not discriminate against you for exercising your rights.
11. Children
Our services are for businesses and adults. We do not knowingly collect personal information from children under 13 (or under 18 for text messaging).
12. Changes to this policy
We may update this policy from time to time. The "Last updated" date above shows when it last changed, and significant changes will be posted on this page.
13. Contact us
Viper Consulting (Epstein Investment Group LLC)
2202 18th Street NW #144, Washington, DC 20009, USA
Email: support@viperconsulting.ai
Toll-free: 1-800-455-5691