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Onboarding Roadmap: From Signup to Success!

Listen (about 2 minutes) or read below.

Here's exactly what happens once you sign up. You'll get a welcome email with a short onboarding form and a link to book your kickoff call.

The form covers your business basics: your business name, website, service areas, hours, services, goals, and who on your team should get alerts. Phone carriers also require your legal business name and EIN to approve business texting, and you'll enter those in the same secure, encrypted form. Please never send your EIN, bank details or passwords by email or text.

To receive payments from your customers, you'll enter your bank details yourself on Stripe's secure page. Our team never sees your full account numbers. You'll also invite us as a manager on your Google Business Profile, website and social accounts. That's safer than sharing passwords, and you can remove our access anytime.

Tiers 1 and 2 take two days. Day 1: your kickoff call, plus account, phone and CRM setup. Day 2: automations, booking and review requests, then your walkthrough and go-live.

Tiers 3 and 4 take three days. Day 1: kickoff and account setup. Day 2: automations, AI and integrations. Day 3: full testing, your walkthrough, and go-live.

From you, we just need replies within one business day, and you on the kickoff and go-live calls.

If you started with the FREE trial, nothing is charged today. When your 14-day trial ends, your one-time setup fee and your first month are charged together. If you cancel before then, you pay nothing at all. And if you chose an annual plan, your full year was charged at signup, with two months FREE and no setup fee.

Questions? Call 1-800-455-5691 or email support@viperconsulting.ai. We're glad you're here.
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Viper Consulting shield logo Viper Consulting™ 1-800-455-5691

Viper Consulting™ for Fitness Studios & Gyms

Turn more trials into members who stay

Viper Consulting™ builds and runs the system that welcomes every trial member, cuts no-shows and brings back members who stopped coming.

FREE audit, $0 today, no contract, cancel anytime

Start my 14-day FREE trialGet my FREE audit

What we set up for your studio

Built for yoga, Pilates, barre and boutique studios and independent gyms. Done for you, so there's no new software to learn.

Trial-to-member conversion

Welcome messages, check-ins and a membership offer before every trial ends.

Fewer class no-shows

Confirmations and reminders before class, and a rebook text after a miss.

Member win-back

Members who haven't checked in for a few weeks get a we-miss-you message.

Bring-a-friend program

Members who refer a friend get a reward you choose, such as a FREE class.

Challenges and new classes

Email, text and social campaigns for challenges, workshops and new class times.

More Google reviews

A review request after a member's first few classes, with AI-drafted replies.

Your automated workflows

Here is exactly what runs in the background for your studio, every day, without anyone lifting a finger. Our team builds, tests and launches every workflow for you, then tailors the wording, timing and offers to your business.

  1. 1

    Missed-Call Text Back Every plan

    Starts when: A call goes unanswered

    Texts the caller back within seconds with your class schedule and booking link.

  2. 2

    New Lead & Trial Welcome Every plan

    Starts when: Someone signs up for a trial or first class

    Sends a welcome text and email with what to bring and how to find the studio.

  3. 3

    Class Reminders & No-Show Recovery Every plan

    Starts when: A class is booked, missed or canceled

    Sends a reminder before class and a friendly rebook text after a no-show.

  4. 4

    Trial-to-Member Conversion Tier 2+

    Starts when: A trial is about to end

    Sends check-ins during the trial, a membership offer before it ends and a call task for your team.

  5. 5

    Member Win-Back Tier 2+

    Starts when: A member hasn't checked in for 21 days

    Sends a we-miss-you text, then an email with an easy way to book.

  6. 6

    Bring-a-Friend Rewards Tier 2+

    Starts when: A member refers a friend

    Sends a thank-you and the reward you choose when the friend joins.

  7. 7

    Challenge & Event Campaign Tier 2+

    Starts when: You start the campaign

    Promotes challenges, workshops and new class times by text, email and social.

  8. 8

    Review Request Every plan

    Starts when: A member completes their third class

    Sends a friendly review request and alerts your team to any unhappy reply.

Workflows marked “Every plan” are included from Tier 1. Workflows marked “Tier 2+” are included from Tier 2 (Growth & Automation) and up. Texting starts once the phone carriers approve your business texting registration.

How it works

Get your FREE audit

We review how your business handles calls, leads, follow-up and reviews today, and recommend the right plan.

We build and launch it for you

Our team sets up your CRM, phone and texting, booking, workflows and reviews. Tiers 1 and 2 go live in 2 days, Tiers 3 and 4 in 3 days.

You get more members

The system replies, reminds, follows up and asks for reviews on its own, and every conversation lands in one simple inbox.

The plan we recommend

Tier 2: Growth & Automation · $597/month

Tier 2 adds trial-to-member conversion, win-back for members who stop coming, a bring-a-friend program, challenge campaigns and social posting. Choose Tier 3 for a members-only portal and online programs, 24/7 AI booking, or more than one location.

Also consider: Tier 3: Scale & AI Enterprise ($997/month). Every plan starts with a 14-day FREE trial, and annual plans save you two months.

See Tier 2 and start FREE Compare plans

Frequently asked questions

Can it turn trial members into paying members?

Yes. Trial members get a welcome message, class reminders and check-ins during their trial, then a membership offer before it ends. Your team gets a task to call anyone who hasn't come back.

Can it reduce class no-shows?

Yes. Every booking gets a confirmation and a reminder before class, and anyone who misses gets a friendly text to rebook.

Can it win back members who stopped coming?

Yes. Members who haven't checked in for a few weeks get a we-miss-you message and an easy way to book their next class.

Do you offer a bring-a-friend program?

Yes. Members who refer a friend can get a reward you choose, such as a FREE class or a month at a discount. We never reward reviews, because Google doesn't allow it.

Can it promote challenges and new classes?

Yes. Tier 2 runs email and text campaigns, landing pages and social posts for challenges, workshops and new class times.

Which plan do most studios choose?

Tier 2 (Growth & Automation). Choose Tier 3 for a members-only portal and online programs, 24/7 AI booking, or more than one location.

How long does setup take?

Onboarding takes 2 days on Tiers 1 and 2, and 3 days on Tiers 3 and 4, from signup to go-live. Our team builds, tests and launches everything for you.

What does it cost?

Plans start at $297 a month, with a FREE audit, $0 today, no contract, cancel anytime. Every plan starts with a 14-day FREE trial, and annual plans save you two months (up to $3,194 a year). See all plans on our pricing page.

What happens when the FREE trial ends?

When your 14-day trial ends, your one-time setup fee (equal to one month of your plan) and your first month are charged together. After that your plan simply renews monthly. There's no contract, so you can cancel anytime, and if you cancel before the trial ends you pay nothing. Annual plans have no setup fee.

Ready to see it for your studio?

Get a FREE audit of your calls, leads and reviews, or start your 14-day FREE trial today. $0 today, no contract, cancel anytime. Questions? Call 1-800-455-5691.

Start my FREE trial Get my FREE audit