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Onboarding Roadmap: From Signup to Success!

Listen (about 2 minutes) or read below.

Here's exactly what happens once you sign up. You'll get a welcome email with a short onboarding form and a link to book your kickoff call.

The form covers your business basics: your business name, website, service areas, hours, services, goals, and who on your team should get alerts. Phone carriers also require your legal business name and EIN to approve business texting, and you'll enter those in the same secure, encrypted form. Please never send your EIN, bank details or passwords by email or text.

To receive payments from your customers, you'll enter your bank details yourself on Stripe's secure page. Our team never sees your full account numbers. You'll also invite us as a manager on your Google Business Profile, website and social accounts. That's safer than sharing passwords, and you can remove our access anytime.

Tiers 1 and 2 take two days. Day 1: your kickoff call, plus account, phone and CRM setup. Day 2: automations, booking and review requests, then your walkthrough and go-live.

Tiers 3 and 4 take three days. Day 1: kickoff and account setup. Day 2: automations, AI and integrations. Day 3: full testing, your walkthrough, and go-live.

From you, we just need replies within one business day, and you on the kickoff and go-live calls.

If you started with the FREE trial, nothing is charged today. When your 14-day trial ends, your one-time setup fee and your first month are charged together. If you cancel before then, you pay nothing at all. And if you chose an annual plan, your full year was charged at signup, with two months FREE and no setup fee.

Questions? Call 1-800-455-5691 or email support@viperconsulting.ai. We're glad you're here.
FREE audit, $0 today, no contract, cancel anytime · See plans
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Viper Consulting™ for Restaurants

Fill slow nights and book more catering

Viper Consulting™ builds and runs the system that brings guests back, answers reservation and catering questions and gets you more Google reviews.

FREE audit, $0 today, no contract, cancel anytime

Start my 14-day FREE trialGet my FREE audit

What we set up for your restaurant

Built for restaurants, cafes, bakeries and caterers. Done for you, so there's no new software to learn.

Slow-night promotions

Send VIP offers and slow-night specials to your guest list by text and email.

Birthday rewards

Guests get a birthday offer automatically, so they have a reason to come back and bring friends.

Missed-call text back

Every missed call gets a text with your booking or ordering link.

Catering pipeline

Catering and event inquiries get automatic quote follow-up and deposit links by text.

24/7 answers

On Tier 3, AI chat and voice agents answer reservation, hours, menu and catering questions.

More Google reviews

Guests get a friendly review request after their visit, and AI drafts replies to every review.

Your automated workflows

Here is exactly what runs in the background for your restaurant, every day, without anyone lifting a finger. Our team builds, tests and launches every workflow for you, then tailors the wording, timing and offers to your business.

  1. 1

    Missed-Call Text Back Every plan

    Starts when: A call goes unanswered

    Texts the caller back within seconds with your reservation or ordering link.

  2. 2

    Reservation Confirmation & Reminders Every plan

    Starts when: A guest books a table

    Confirms the reservation and sends a reminder before it.

  3. 3

    Reservation No-Show Recovery Tier 2+

    Starts when: A guest misses a reservation

    Sends a we-missed-you text 2 hours later and a your-table-is-waiting email 3 days later.

  4. 4

    Catering Quote Follow-Up Tier 2+

    Starts when: A catering quote is sent

    Follows up by email after 1 day and text after 3, and gives your team a call task after 6.

  5. 5

    VIP & Birthday Club Tier 2+

    Starts when: A guest joins your VIP club

    Sends a VIP welcome email and text, then a members-only offer 3 weeks later.

  6. 6

    Slow-Night & Seasonal Promotion Tier 2+

    Starts when: You start a promotion

    Sends your offer by text and email, then a last-chance text 3 days later.

  7. 7

    Event Thank-You & Rebook Tier 2+

    Starts when: A catered event or private event is completed

    Sends a thank-you with a review link, a review text 3 days later and a plan-your-next-event email 90 days later.

  8. 8

    Referral Reward Tier 2+

    Starts when: A guest refers a friend

    Thanks them with their reward and gives your staff a task to log it.

Workflows marked “Every plan” are included from Tier 1. Workflows marked “Tier 2+” are included from Tier 2 (Growth & Automation) and up. Texting starts once the phone carriers approve your business texting registration.

How it works

Get your FREE audit

We review how your business handles calls, leads, follow-up and reviews today, and recommend the right plan.

We build and launch it for you

Our team sets up your CRM, phone and texting, booking, workflows and reviews. Tiers 1 and 2 go live in 2 days, Tiers 3 and 4 in 3 days.

You get more guests

The system replies, reminds, follows up and asks for reviews on its own, and every conversation lands in one simple inbox.

The plan we recommend

Tier 2: Growth & Automation · $597/month

Tier 2 adds VIP and birthday offers, slow-night promotions, catering follow-up, event thank-yous and social posting. Tier 3 adds AI chat and voice agents that answer reservation, hours and catering questions around the clock. Tier 4 adds local SEO so you show up first when people search nearby.

Also consider: Tier 3: Scale & AI Enterprise ($997/month). Every plan starts with a 14-day FREE trial, and annual plans save you two months.

See Tier 2 and start FREE Compare plans

Frequently asked questions

Can it fill slow nights?

Yes. Tier 2 sends slow-night promotions, VIP offers and birthday rewards to your guest list by text and email.

Can it answer reservation, hours and catering questions?

Yes. On every plan, missed calls get a text back with a booking link. On Tier 3, the AI chat and voice agents answer reservation, hours, menu and catering questions around the clock.

How does it help with catering and private events?

Catering inquiries go into their own pipeline with automatic quote follow-up, deposit links by text, and thank-you messages after the event.

Can it get us more Google reviews?

Yes. Guests get a friendly review request after their visit or order, and Tier 2 drafts professional replies to every review with AI.

Can we show up first when people search for food nearby?

Tier 4 adds hands-free Google Business Profile updates, Citation Sync, local photo workflows and monthly local SEO, so you show up when people search nearby.

Which plan do most restaurants choose?

Tier 2 (Growth & Automation). Choose Tier 3 for 24/7 AI answers to reservation and catering questions.

How long does setup take?

Onboarding takes 2 days on Tiers 1 and 2, and 3 days on Tiers 3 and 4, from signup to go-live. Our team builds, tests and launches everything for you.

What does it cost?

Plans start at $297 a month, with a FREE audit, $0 today, no contract, cancel anytime. Every plan starts with a 14-day FREE trial, and annual plans save you two months (up to $3,194 a year). See all plans on our pricing page.

What happens when the FREE trial ends?

When your 14-day trial ends, your one-time setup fee (equal to one month of your plan) and your first month are charged together. After that your plan simply renews monthly. There's no contract, so you can cancel anytime, and if you cancel before the trial ends you pay nothing. Annual plans have no setup fee.

Ready to see it for your restaurant?

Get a FREE audit of your calls, leads and reviews, or start your 14-day FREE trial today. $0 today, no contract, cancel anytime. Questions? Call 1-800-455-5691.

Start my FREE trial Get my FREE audit