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Onboarding Roadmap: From Signup to Success!

Listen (about 2 minutes) or read below.

Here's exactly what happens once you sign up. You'll get a welcome email with a short onboarding form and a link to book your kickoff call.

The form covers your business basics: your business name, website, service areas, hours, services, goals, and who on your team should get alerts. Phone carriers also require your legal business name and EIN to approve business texting, and you'll enter those in the same secure, encrypted form. Please never send your EIN, bank details or passwords by email or text.

To receive payments from your customers, you'll enter your bank details yourself on Stripe's secure page. Our team never sees your full account numbers. You'll also invite us as a manager on your Google Business Profile, website and social accounts. That's safer than sharing passwords, and you can remove our access anytime.

Tiers 1 and 2 take two days. Day 1: your kickoff call, plus account, phone and CRM setup. Day 2: automations, booking and review requests, then your walkthrough and go-live.

Tiers 3 and 4 take three days. Day 1: kickoff and account setup. Day 2: automations, AI and integrations. Day 3: full testing, your walkthrough, and go-live.

From you, we just need replies within one business day, and you on the kickoff and go-live calls.

If you started with the FREE trial, nothing is charged today. When your 14-day trial ends, your one-time setup fee and your first month are charged together. If you cancel before then, you pay nothing at all. And if you chose an annual plan, your full year was charged at signup, with two months FREE and no setup fee.

Questions? Call 1-800-455-5691 or email support@viperconsulting.ai. We're glad you're here.
FREE audit, $0 today, no contract, cancel anytime · See plans
Viper Consulting shield logo Viper Consulting™ 1-800-455-5691

Viper Consulting™ for Auto Repair & Detailing

Win more repair jobs and bring every car back

Viper Consulting™ builds and runs the system that responds to every call, follows up on every estimate and reminds customers when their next service is due.

FREE audit, $0 today, no contract, cancel anytime

Start my 14-day FREE trialGet my FREE audit

What we set up for your shop

Built for repair shops, tire and brake shops, body shops and detailers. Done for you, so there's no new software to learn.

Missed-call text back

Every missed call gets a text within seconds, so the driver books with you instead of the next shop.

Estimate follow-up

Unapproved estimates get a friendly text and email, and your service writer gets a call task.

Service-interval reminders

Oil-change and maintenance reminders based on each customer's last visit.

Text-to-pay

Send invoices and deposit requests by text and get paid from the customer's phone.

Loyalty and referral rewards

A FREE oil change after a set number of visits, or a thank-you credit for referring a friend.

More Google reviews

A review request after every job, with AI-drafted replies to every review.

Your automated workflows

Here is exactly what runs in the background for your shop, every day, without anyone lifting a finger. Our team builds, tests and launches every workflow for you, then tailors the wording, timing and offers to your business.

  1. 1

    Missed-Call Text Back Every plan

    Starts when: A call goes unanswered

    Texts the caller back within seconds with your booking link.

  2. 2

    Instant Quote Request Reply Every plan

    Starts when: A quote request comes in by web form or text

    Replies instantly, asks for the year, make and model, and alerts your service writer.

  3. 3

    Appointment Reminders & No-Show Recovery Every plan

    Starts when: A service appointment is booked, missed or canceled

    Confirms the drop-off time, sends a reminder the day before and sends a rebook text after a no-show.

  4. 4

    Estimate Follow-Up Every plan

    Starts when: An estimate is sent

    Follows up by text after 1 day and email after 3, and gives your service writer a call task after 5.

  5. 5

    Vehicle Ready & Text-to-Pay Every plan

    Starts when: A repair is marked complete

    Texts the customer that the car is ready, with a link to pay by phone.

  6. 6

    Service-Interval Reminders Tier 2+

    Starts when: A service visit is completed

    Sends an oil-change or maintenance reminder about 3 months later, then a seasonal tire and A/C check.

  7. 7

    Loyalty & Referral Rewards Tier 2+

    Starts when: A customer reaches a visit milestone or refers a friend

    Sends the loyalty reward or referral thank-you you choose.

  8. 8

    Review Request Every plan

    Starts when: A repair is completed

    Sends a friendly review request a few hours after pickup and alerts your team to any unhappy reply.

Workflows marked “Every plan” are included from Tier 1. Workflows marked “Tier 2+” are included from Tier 2 (Growth & Automation) and up. Texting starts once the phone carriers approve your business texting registration.

How it works

Get your FREE audit

We review how your business handles calls, leads, follow-up and reviews today, and recommend the right plan.

We build and launch it for you

Our team sets up your CRM, phone and texting, booking, workflows and reviews. Tiers 1 and 2 go live in 2 days, Tiers 3 and 4 in 3 days.

You get more customers

The system replies, reminds, follows up and asks for reviews on its own, and every conversation lands in one simple inbox.

The plan we recommend

Tier 2: Growth & Automation · $597/month

Tier 1 already follows up on every estimate. Tier 2 adds oil-change and service-interval reminders, seasonal tire and A/C campaigns, a loyalty and referral program and AI replies to reviews. Choose Tier 3 when you run more than one location, or want 24/7 AI booking and Voice AI so no call goes to voicemail.

Also consider: Tier 3: Scale & AI Enterprise ($997/month). Every plan starts with a 14-day FREE trial, and annual plans save you two months.

See Tier 2 and start FREE Compare plans

Frequently asked questions

Customers call three shops for a quote. Can we answer first?

Yes. Missed calls get a text back within seconds, and every web or text inquiry gets an instant reply with your booking link.

Can it follow up on estimates customers haven't approved?

Yes. Open estimates get a friendly text and email follow-up, and your service writer gets a call task if the customer still hasn't decided.

Can it remind customers about oil changes and service?

Yes. Customers get a reminder when their next oil change or service interval is coming up, based on the date of their last visit, plus seasonal tire and A/C campaigns.

Can customers pay by text?

Yes. Send an invoice or deposit request by text, and the customer pays from their phone.

Do you offer a loyalty or referral program?

Yes. Customers can earn a reward you choose, such as a FREE oil change after a set number of visits or a thank-you credit for referring a friend. We never reward reviews, because Google doesn't allow it.

Can it get us more Google reviews?

Yes. Every customer gets a friendly review request after the job, and AI drafts replies to every review.

Which plan do most shops choose?

Tier 2 (Growth & Automation). Choose Tier 3 for more than one location or 24/7 AI booking and Voice AI.

How long does setup take?

Onboarding takes 2 days on Tiers 1 and 2, and 3 days on Tiers 3 and 4, from signup to go-live. Our team builds, tests and launches everything for you.

What does it cost?

Plans start at $297 a month, with a FREE audit, $0 today, no contract, cancel anytime. Every plan starts with a 14-day FREE trial, and annual plans save you two months (up to $3,194 a year). See all plans on our pricing page.

What happens when the FREE trial ends?

When your 14-day trial ends, your one-time setup fee (equal to one month of your plan) and your first month are charged together. After that your plan simply renews monthly. There's no contract, so you can cancel anytime, and if you cancel before the trial ends you pay nothing. Annual plans have no setup fee.

Ready to see it for your shop?

Get a FREE audit of your calls, leads and reviews, or start your 14-day FREE trial today. $0 today, no contract, cancel anytime. Questions? Call 1-800-455-5691.

Start my FREE trial Get my FREE audit